Organisational behaviour understanding delivers enhanced performance
The goal of studying organisation behaviour is to deliver enhanced outcomes for the organisation. Although it may occur, it is not the goal of the organisation to create a “nice place to work” for its employees.
Instead, the intention of organisation behaviour is to think about how to structure the organisation must effectively in order to achieve its goals and desired outcomes.
Like any system, the basic organisation behaviour model is built around inputs, processes and outcomes.
The inputs to the organisational model is how the organisation chooses to structure itself, structure roles, train and recruit staff, and develop a corporate culture.
The key issues that would be covered under inputs are:
- Selection of individuals/employees – in terms of the diversity, skill sets, personality, career ambition, education, and team working ability, and so on
- Team structure – management teams, mix of skills, roles and responsibilities
- Overall organisational structure and culture
Organisation behaviour tends to identify the best approaches to these three inputs (essentially the structure, job design and employee mix) in order to influence processes and then deliver positive outcomes for the organisation.
The key issues that are covered under processes would include:
- Individual behaviours – motivation, understanding, interest in the business, and so on
- Group interaction – levels of communication, leadership styles, role of politics, handling conflicts, and so on
- Organisational practices – overall human resources management and policies and procedures
These are the processes that are driven by the original inputs into the design of the organisation.
The key issues that would be covered under outputs would include:
- Employee performance – job performance, teamwork, job satisfaction and commitment to the organisation
- Group performance – how well the team functions as a group and delivers to its goals
- Organisational performance – profitability, competitiveness, productivity, and so on.
Therefore, these outputs are based upon the initial inputs that guide and influence the processes, with the intent of delivering superior organisational performance.